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Welcome to Chuckanut Lighting, Inc. on-line. If you wish to purchase from our on-line catalog, you must accept these conditions. Please read them carefully. Chuckanut Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you.
We are obligated by Washington state law to collect sales tax at the tax rate where your product is delivered.
Free shipping does not apply to selected manufacturers, sale items, and oversized or special order items. We will notify you of any additional charges when the order is received.
We ship within the 48 contiguous United States.
We are unable to ship to P.O. Boxes or military APO/FPO addresses.
Most shipments will ship via United Parcel Service or Fed Ex. Some larger items or orders may have to be shipped via common carrier. In this case, you are responsible for removing the items off the back of the truck to your home. A responsible party, over 18 years of age, must be present to accept delivery and sign for the shipment.
Do not sign for and/or accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at 360-757-2195.
Any product that is received damaged must be reported within 48 hours of receipt. Chuckanut Lighting cannot accept responsibility for any damages not reported within this timeframe. Upon receiving a product that is damaged, you must contact us for pre-authorization before returning the product.
Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge.
If you need to return a product, you must first contact customer service at 360-757-2195 for pre-authorization.
We accept returnable products within 30 days of receipt if they are in the original packaging (including all packaging materials and accessories). The items must be suitable for resale. The customer will be refunded (less initial shipping costs and a 25% restocking fee) once we have received the returned item and inspected the item for damage. Items returned will be issued a refund via the same method in which the item was purchased. Merchandise must be returned and shipped at customer's expense.
The following types of items and orders do not qualify for returns or refund.
When returning any item, please be sure to pack the product properly. We recommend you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us what to do with the damaged product. We will hold your product for 45 days, after which the product will be destroyed.
All products sold by Chuckanut Lighting are covered by the manufacturer's warranty. If you have purchased a product from Chuckanut Lighting and find it to be defective, 30 days past the purchase date, please contact info@chuckanutlighting.com or phone 360-757-2195 for manufacturer warranty information.
You may cancel an order that has not been shipped unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund.
Chuckanut Lighting makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
